Central Vermont Public Service met all of its service quality standards for 2008, the fourth straight year the company achieved that goal. Given the tremendous challenges Mother Nature dealt, I am proud of how our employees performed, President Bob Young said today. Not only did we meet all the customer service goals, but we met the reliability goals despite trying weather patterns.CVPS, Vermont s largest utility with about 158,000 customers, has 17 service quality measures known as SERVE standards. SERVE stands for Serving Everyone with Reliability, Value and Excellence.The company measures and reports to state regulators on everything from how quickly customer care representatives answer phones to bill accuracy, customer service, outage numbers and duration, and safety. All Vermont utilities have specific service quality standards and must report the results regularly to state officials. Penalties can be imposed for failure to meet the standards.In the Customer Information Center, employees answered 83.8 percent of calls within 20 seconds last year, beating the standard of 75 percent. That was despite some significant storms, including December s ice storm, the costliest storm in company history, which knocked out service to 31 percent of CVPS s customers.Other key measures from 2008:91 percent of customers said they were satisfied following customer-initiated contact.The complaint rate for 2008 was just 0.01576 percent, well below the standard of 0.07 percent.Just 0.079 percent of bills were inaccurate.Despite an extremely rural service territory, the average customer lost service just 2.4 times, for an average duration of 2.8 hours, excluding major storms. The SERVE standards for reliability are an average of 2.5 outages lasting an average of 3.5 hours each, excluding major storms.According to the J.D. Power and Associates survey of electric utility customers, CVPS ranks second in the East Region and more than 50 points above the national average for overall customer satisfaction.
21 Views no discussions NASSAU, Bahamas — During a special ceremony commemorating the Queen’s Diamond Jubilee, Prince Harry on Sunday highlighted the accomplishments The Bahamas has made over the years and the government’s efforts to build the nation.Prince Harry tours Bahamas. Photo credit: news.yahoo.comPrince Harry is on a Diamond Jubilee tour of Commonwealth nations to commemorate the 60-year reign of his grandmother, Queen Elizabeth II.In a three-minute speech, where he addressed the more than 100 Bahamians and visitors who gathered on Rawson Square and Parliament Square to greet him, Prince Harry extended well wishes on behalf of the Queen.“The Bahamas holds a very special place in Her Majesty’s heart,” Prince Harry said during the opening of the Queen’s Jubilee Exhibition on Sunday afternoon.“Her love for this realm and you, the Bahamian people, stretches back over decades, right to her first visit in 1966. During the 60 years of my grandmother’s reign The Bahamas has flourished, in education where 90 percent of teachers are Bahamian trained; in sports where you plan to send a team to London for Olympics. Your development and infrastructure has seen such rapid growth both in public works and forward looking projects like the Elizabeth Estates, which was named after my grandmother. These provided low-cost housing to Bahamian families.“The Bahamas has made huge strides guided by its political leaders and its eight governors general, from Sir Milo Butler to Sir Arthur Foulkes,” Prince Harry added.The Bahamas is the second country Prince Harry has visited on his tour. He arrived in New Providence on Saturday night.Though his visit is short, Prince Harry said he is enjoying his time in The Bahamas.“As a country, its growth and prosperity is only matched by its continuing power of welcome. I’m greatly looking forward to the next 24 hours and the chance to explore and meet more of the people of these stunning islands. I hope for me that this is the first of many visits,” he said.“I will certainly be showing off about it to my brother and sister-in-law when I return home,” Prince Harry added.Following his speech, Prince Harry cut a ribbon unveiling a portrait of his grandmother erected alongside the statue of Queen Victoria, Queen Elizabeth II’s great-great grandmother.Among the photos on display at Parliament Square were one highlighting Queen Elizabeth’s first official visit to The Bahamas in 1966, one highlighting the opening of the Commonwealth Heads of Government Meeting in 1985, and another highlighting her official visit in 1994.After Sunday’s ceremony, Prince Harry traveled on a Defence Force vessel to Eleuthera. During a morning prayer service at Christ Church Cathedral on Sunday, Bishop Laish Boyd, who delivered the sermon, welcomed Prince Harry to The Bahamas.“We have our challenges like any other country, however, it is still better in The Bahamas,” Bishop Boyd said. “God has blessed us tremendously.”Prince Harry was expected to meet with school children on Monday for a youth rally. He was also expected to attend a luncheon with youth leaders before travelling to Exuma later in the day.Next on his tour, Prince Harry will travel to Jamaica.By Krystel RolleNassau Guardian Staff Reporter Share Share Share NewsRegional Prince Harry highlights accomplishments of Bahamas during royal visit by: – March 6, 2012 Sharing is caring! Tweet